sylus Platform Privacy Notice

This page describes what we collect when you use sylus and how we keep that data protected. We operate a gaming and sportsbook platform serving users in supported jurisdictions across Southeast Asia, including members in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy commitments apply to every interaction you have with sylus—from account creation through deposits, gameplay, withdrawals, and customer support.

We take data protection seriously. When you create an account on sylus, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a bet on Liga 1, Piala AFF, or any of our live-dealer tables, you trust us with personal information. This notice explains what we collect, why we collect it, who we share it with, and what rights you have over your data.

Our privacy policy is straightforward and transparent. We do not sell your data to third parties for marketing. We do not share your account details with unrelated companies. We collect only what we need to operate sylus safely, comply with local law, and serve you reliably.

What We Collect and Why

When you register on sylus, we collect your name, email address, phone number, and date of birth. We use this information to create and manage your account, verify your identity, and communicate with you about your account status, promotions, and withdrawals. We also collect your payment details—your bank account number, e-wallet identifier, or card information—so we can process your deposits and withdrawals securely.

We collect information about your gameplay and betting activity on sylus. This includes which games you play (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live tables like blackjack, roulette, baccarat, Dragon Tiger; sportsbook bets on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports like Mobile Legends, Free Fire, PUBG Mobile), your stakes, your results, and your account balance. We use this data to calculate your weekly cashback, determine your loyalty tier, and track your eligibility for promotions and referral rewards.

We collect your IP address, device type, browser information, and cookies when you access sylus. This helps us detect fraud, prevent unauthorized access, and improve your experience on our platform. We also collect information about your interactions with our customer support team—emails, chat logs, and support tickets—so we can resolve your issues and maintain a record of our service to you.

We may collect additional information during account verification. Before your first withdrawal on sylus, we ask for a copy of your identity document (national ID, passport, or driver's license) and confirmation of your payment details. This is a legal requirement in most jurisdictions where we operate. We use this information only to verify your identity and prevent fraud; we do not use it for any other purpose.

Third-Party Processors

We work with third-party service providers to operate sylus. Our payment processors handle deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. Our hosting providers store our servers and databases. Our analytics partners help us understand how users interact with our platform. These third parties are bound by confidentiality agreements and are not permitted to use your data for their own marketing or business purposes.

Our servers may be located outside your jurisdiction. If you are accessing sylus from Indonesia, your data may be processed and stored on servers in other countries. By using sylus, you consent to this international data transfer. We ensure that all transfers comply with applicable data protection laws.

Your Rights and Our Commitments on sylus

You have the right to access your personal data on sylus. You can view your account information, gameplay history, and transaction records at any time by logging into your account. You also have the right to request a copy of all data we hold about you. Contact our support team to submit a data access request; we will respond within a reasonable timeframe.

You have the right to correct inaccurate information. If your name, email, phone number, or payment details are incorrect in your sylus account, you can update them directly in your account settings. If you cannot update information yourself, contact our support team and we will make the correction for you.

You have the right to request deletion of your account and associated data on sylus. However, we may retain certain information for legal, regulatory, or fraud-prevention purposes. For example, we may keep transaction records for several years to comply with financial regulations. Contact our support team to request account deletion; we will explain what data we must retain and why.

We use cookies on sylus to remember your login status, track your preferences, and analyze how you use our platform. Most browsers allow you to disable cookies, but doing so may affect your experience on sylus. We do not use cookies to track you across other websites; our cookies are used only on the sylus platform.

We may update this privacy notice from time to time. If we make material changes, we will notify you by email or by posting a notice on sylus. Your continued use of sylus after such changes constitutes your acceptance of the updated notice.

Contact sylus

If you have questions about our privacy practices, wish to exercise your rights, or have a concern about how we handle your data, contact our support team. We are available to assist members across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. Our support team will respond to your inquiry within a reasonable timeframe and work to resolve any concerns.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about data protection compliance in your region, reach out to our support team before you create an account on sylus.